Frequently Asked Questions


All rugs should be vacuumed regularly.  It is not advised to use a beater brush while vacuuming your rugs. Professional cleaning is recommended every 1-3 years depending on use/traffic.

Here is a great guide with videos to provide you with more details for caring for your wool carpets – 

Hemp rugs, as with any other rug/carpet, should be vacuumed regularly.  An upholstery attachment brush can be used on hemp pillows, floor cushions and poufs.

Spot cleaning is recommended for any spills, stains, etc.  For dried soil such as dirt, crumbs, etc., use a stiff brush to remove any soil that “stuck” and.  For liquid or oil spills, blot as much of the spilled liquid as possible with a cotton towel.  You can use plain water to blot out the spot.  If needed, a gentle natural stain remover can be used, but do so at your own risk, and follow the instructions for your particular brand of stain remover. Try testing on a hidden spot to make sure your stain remover doesn’t discolor your textile.  

When in doubt, consult a professional rug cleaner who is familiar with vintage Turkish hemp.  

Depending on the amount of traffic your rug experiences, it is recommended to have your rug cleaned ever 1-3 years by a professional rug cleaner that is familiar with how to wash natural fibers like hemp.

Note: If you have a spill on a cushion cover, be sure to remove your pillow inserts and clean them too!  Follow the directions on your inserts for washing.

If you are in the Los Angeles area, I highly recommend Babash Rug Services. They are a small, family owned boutique rug cleaning business that provides exceptional service.  I have entrusted them with many of my rugs, hemp and wool alike, and have always been very happy with the quality of service.

At HOME, we use cruelty-free feather inserts to fill the floor pillows and poufs. Our inserts use eco-cotton that not bleached with chlorine, and are filled with cruelty free duck feathers.  

Another sustainable vegan option is to use kapok pillow inserts.  Kapok has great “loft,” and is environmentally and allergy friendly. If it is in your budget, kapok inserts are the way to go!

Medium Floor Pillows are stuffed with four 20″ pillow inserts.  If you want less fill you can try four 18″ inserts.  If you prefer an extra full look, try adding a fifth 20" insert in the center.  Please be particularly mindful when zipping over-stuffed floor cushions.

Large Floor Pillows are stuffed with four 26″ inserts.  If you prefer a low-profile look with less fill, use two 20″ inserts and two 26″ inserts.  If you prefer an extra full look, try adding a fifth 26" insert in the center.  Please be particularly mindful when zipping over-stuffed floor cushions.

Flour Poufs can be stuffed with three 26″ inserts for a more “slouchy” or relaxed look, or four 26″ inserts for a more full, structured look.  When using the poufs as a dog bed, we tend to choose three inserts.  When using the poufs as seating for people, we fill them with four.


HOME offers custom rugs and other textiles made from vintage hemp remnants. The turn around time for custom textiles such as pillows, poufs, runners, etc. is usually 4 to 6 weeks. Custom rugs can take anywhere from 4 to 12 weeks to complete depending on the size, color, and finishes. The time of year also plays a large part in turn around time.  All of our rugs are made and dyed using old village traditions, and therefore can only be dyed during the dry months which is typically April through September. 

Please send us an email with the details of your project. We would love the opportunity to help you create your vision. 


Looking to stage your photo shoot or event with unique, natural textiles? We can help! 

Please send an email with the details of your event.


For those interested in having their home staged, HOME partners with Studio Terra Nova to offer staging services in the greater Los Angeles area.

If you are a professional home stager interested in purchasing HOME textiles please see our trade program.  If you are a home stager interested in renting HOME textiles, we provide that service as well.

Please send an email with the details of your project and any questions you may have.  Please allow us 1-2 business days to respond.

Yes!  We would love to work with you.  Our relationships with others in the trade are very important to us.  If you are a designer, decorator or architect we are happy to extend a discount to you.

Please send an email with your professional information including credentials.  Once approved, we will send you a unique discount code that can be used online or in person.


Most orders will ship with in 7 days of your order unless we contact you.

Domestic shipping can take up to 5 business days.

International shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer complimentary shipping for domestic orders over $150. Please note that over sized items are excluded from our free shipping offer.

We do offer international shipping.

Please contact us at for shipping rates.  Please note all duties/taxes are the buyers responsibility.

We only accept returns for items damaged in shipping.  We carefully hand pick all of the products we offer, and therefor know the quality of each item prior to shipping. If you receive an item that is damaged in shipping please contact HOME at within one week of receiving your item.

Due to the vintage, one-of-a-kind nature of our products, all sales are final.  Any advertised promotions or discounts are only valid in the timeline in which they are held and cannot be applied to past or future orders.

All HOME products are handmade, vintage and/or antique or handmade from vintage and/or antique materials. Vintage products are worn in nature, and may contain blemishes such as small stains that cannot be removed with washing, abrash (fading colors,) missing tassels, etc., and will not be repaired before shipment.  It is the little nuances that give each product its one of a kind appeal, and therefore cannot be considered defective.

If you have any questions or need assistance with your order, please do not hesitate to reach out.

Additional non-returnable items:
* Gift cards